The Platform
Warm technology.
Not just an app.
A single clinically validated architecture that powers condition-specific patient engagement programs. Built at UVA. Adapted for the conditions that need it most.
How it Works
One Platform. Adapted for the conditions that need it most.
Our platform uses what we call warm technology, the reach of mobile communication, kept firmly focused on human connection. A shared HIPAA-compliant architecture, built and continuously validated at The University of Virginia Ryan White Clinic, enables us to adapt a single evidence-based platform to different chronic conditions quickly, rigorously, and with clinical evidence at every step.
Platform Capabilities
Everything a care team needs,
designed around patients.
💬
HIPAA-Secure Messaging
Two-way encrypted messaging between patients and care team members. Bulk messaging with pre-written templates for efficient population-level outreach.
📊
Real-Time Triage Dashboard
Care teams see at a glance who needs attention — mood trends, check-in streaks, missed appointments, and medication adherence, all surfaced in one actionable view.
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Daily Patient Check-Ins
Patients log mood, symptoms, and medication adherence daily — building a longitudinal record that informs both individual care and population-level outcomes reporting.
🧪
Lab Record Linkage
Secure linkage to patient lab records surfaces clinically relevant data — like viral load and CD4 counts — directly in the care team portal and patient dashboard.
📅
Appointment Reminders
Automated, customizable appointment reminders reduce no-shows and keep patients connected to scheduled care — measurably improving retention rates.
📈
Cohort Outcomes Reporting
Structured reports at the individual and cohort level — exportable for Ryan White grant compliance, quality improvement, and clinical documentation.
🤝
Peer Community
An anonymous live peer-to-peer community board where patients connect with others who understand their experience — reducing isolation and reinforcing engagement.
🏅
Incentives & Engagement Tracking
Track patient engagement milestones and manage incentive programs — including phone/data credit programs like AID Upstate’s successful model.
📚
Resource Library
Care teams can organize and surface web-based resources, educational materials, and organizational services directly to patients within the app — keeping health education accessible without requiring patients to search for it.
❓
FAQs
A built-in FAQ feature allows care teams to publish answers to common questions about HIV care, SUD recovery, medications, appointments, and program policies — reducing repetitive staff inquiries and supporting patient self-management between visits.
Why WHT
01
Originated at UVA. A decade of clinical science behind every feature.
Not a startup product — a research-validated technology developed and continuously studied at the University of Virginia. Every feature is grounded in evidence, not product roadmap speculation.
02
Condition-specific, not a generic portal retrofitted for a disease.
Each program is deeply tailored to its population’s clinical and social context. PL Cares was built from the ground up for HIV care — not adapted from a general wellness platform.
03
Multilingual and built for health equity from day one.
English, Spanish, Haitian Kreyòl, and Ukrainian. Equity isn’t a feature added after launch — it’s embedded in the research and in the product.
04
HIPAA-compliant. Implementation-ready. Staff-friendly.
Full compliance, secure messaging, and FCOI-governed research protocols. We handle onboarding, training, and ongoing support so your team can focus on patients.